Refund Policy

Last Updated: January 27, 2025

Thank you for choosing Wan Animate, the advanced AI-powered platform for cutting-edge character animation that transforms static images into dynamic, expressive character videos with motion transfer technology and seamless environmental integration. This refund policy explains when and how we issue refunds, along with important limitations based on credit usage and subscription status. By purchasing or subscribing to Wan Animate services, you agree to this policy.

Subscription and Payment Terms

• Wan Animate offers the following billing options:
• Credits: Consumable units used to run Wan Animate character animation tasks (credits required per generation based on complexity).
• Subscriptions: Basic, Pro, and Max plans that provide monthly or annual access to Wan Animate credits and premium animation features.
• Payments are securely processed via third-party providers, and Wan Animate usage is tracked in real time.

Refund Policy

We understand that issues can occur with Wan Animate services. However, due to the nature of digital content and instant usage of Wan Animate AI character animation, our refund policy includes the following key rules:

• Time Limit: Refund requests must be made within 3 days of your Wan Animate purchase. After this period, we cannot process any refund requests.
• Credit Usage: Once any Wan Animate credits have been used for character animation, refunds are no longer eligible, regardless of the time since purchase.
• Refund Deduction Notice: Processing fees will be deducted from the refund amount.
• Free Credits: New users receive free credits upon sign-up which are non-refundable.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for your Wan Animate services, please follow these steps:

• 1. Contact Us: Reach out to our Wan Animate support team at [email protected]
• 2. Provide Details: Include your Wan Animate account details, order number, purchase date, and reason for the refund request.
• 3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your Wan Animate purchase.

Processing Refunds

We typically respond to Wan Animate refund requests within 1–2 business days. If the refund is approved, it will be processed within 24–48 hours. The exact time it takes for the funds to appear in your account depends on your payment provider.

Subscription Plans

For our subscription plans:

• Annual subscriptions offer significant savings compared to monthly plans
• All plans include commercial license and priority queue access
• Subscriptions auto-renew unless cancelled before the renewal date
• Unused credits may expire based on your subscription plan terms

Changes to This Policy

We reserve the right to update our Wan Animate refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

If you have any questions about Wan Animate refunds, you can always reach us at [email protected].